Question About Ads

Scotland · Joined: 23 Jul 2006 Posts: 100 Location: Here

When ads are submitted to Gumtree does anyone check them to be appropriate before being posted onto the site ? There seems to be a lot of inappropriate/scam ads even when these ads are reported they are allowd back on day after day. These ads posted are under pets & general section for animals & birds & clearly scam ads.

londoner · Community Moderator Joined: 03 Feb 2006 Posts: 238

Hi there,

Gumtree ads are only checked if they're reported to us by the community. We have so many thousands of ads placed every day, the vast majority are good, and people want to get their ads up quickly.

However, we do put in place quite a few steps to spot scams and to stop repeat offenders continuing to use the site, so please please do keep reporting them to us.

Cheers

Scotland · Joined: 23 Jul 2006 Posts: 100 Location: Here

Well if gumtree do not check posts before they are put onto the site why dosthe confirmation email state

Your posting will be live on the site shortly after we have checked and approved it

londoner · Community Moderator Joined: 03 Feb 2006 Posts: 238

Oops - you're right.

There was some out of date content in that email - we've fixed it now, thanks for drawing it to our attention.

abey_wisehead · Joined: 09 Nov 2006 Posts: 166

Ok then, try this for size:

I post an ad in the personals section. I get an e-mail back saying that it will be published after being checked approved. After a while I look on the site and it is there.

When I next log on it is gone.

On another occasion a personal ad I had been reposting for a few weeks similarly got deleted out of the blye.

1) Why is it deleted after being approved and remaining unaltered? Do you not have a responsibility to self-notify yourself that the ad has been accepted?

2) Why is it deleted without the poster being informed of the fact and why it is? Quite apart from being good manners to inform the person of deletion and maybe enlighten then a little, your failure to relate to members of what you self-proclaim and promote as a "community" violates the concept of a community and is extremely anti-social.

You call this a community? Fine, then relate to us as part of it.

londoner · Community Moderator Joined: 03 Feb 2006 Posts: 238

Hi abey-wisehead,

I'm afraid I don't know the specifics of your ads, so the best thing is to email support@gumtree.com with the ad numbers or your email address and they look into what happened.

We do usually send an email informing you of why an ad has been deleted, although there are some cases where that doesn't happen.

Cheers

abey_wisehead · Joined: 09 Nov 2006 Posts: 166