Let us know what we can change at Gumtree to make it better?

deisel · Joined: 21 Jan 2008 Posts: 71 Location: Sussex

When we get errant messages from unhappy gumtree.com customers this is what we now reply:
"I am afraid you have the wrong Gumtree we are Gumtree 4x4 Ltd a 4x4 garage in Sussex and have nothing to do with Gumtree.com.

As gumtree.com never respond my advice is advertise elsewhere…………"

Does anyone at gumtree.com care enough to respond - I doubt it.
JB
Gumtree 4x4 Ltd - a better bet for 4x4s in Sussex but nothing to do with gumtree.com...........!

veks_2009 · Joined: 22 Mar 2009 Posts: 1

The best thing gumtree can do is have a helpline number or contact centre!

I have had my ad's repeatedly suspended/deleted from the website - even though they comply fully with the posting rules/t&C's.

I have not been able to get one response to cries of help from gumtree admin, even after 17 emails, across 3 days!

I have paid for a featured ad - that cost me £5.95 with the money debited instantly - i am not etting my monies worth - i want a refund!

deisel · Joined: 21 Jan 2008 Posts: 71 Location: Sussex

My advice to people who ring us by mistake is to contact their local police as eventually gumtree.com may be forced to react professionally or get closed down. We regularly get calls from the police themselves who are also heartily fed up with gumtree.com but no better at sorting out a phone number for them than the rest of us, which is a bit worrying.....!
Gumtree 4x4 Ltd.

dulux · Joined: 24 Mar 2009 Posts: 9

When you report an ad sometimes it says "this ad has been deleted". But the ad is not deleted at all - hours after it says it has been deleted. What is going on?

deisel · Joined: 21 Jan 2008 Posts: 71 Location: Sussex

Usual rubbish giumtree.com service............

deisel · Joined: 21 Jan 2008 Posts: 71 Location: Sussex

Hi,

Ive been having problems usng gumtree to advertise positions. I am following the guidelines so can you please let me know what the problem is.

Justin Lawler

Radetsky · Joined: 02 Apr 2009 Posts: 1

deisel · Joined: 21 Jan 2008 Posts: 71 Location: Sussex

Joined: 21 Jan 2008
Posts: 52
Location: Sussex
Posted: Thu Apr 02, 2009 9:12 am Post subject:

--------------------------------------------------------------------------------

It might interest readers to know that as Gumtree 4x4, the nearest equivalent to gumtree.com in the phone directories, we are fed up with getting their upset customers and the police calling us instead of realising we are nothing to do with the website! Gumtree.com ignore us, never thank us if we politely refer people to their website and totally refuse to make it obvious that they have no phone contact point because they do not want potential customers to realise how little they care and how slow and unhelpful they are until after they have extracted their money........... We are heartily fed up with the number of calls we get and now tell people to ring the police and/or advertise elsewhere!

Come on someone at gumtree.com HQ - prove me wrong, get in touch, put a phone number on the website and start to show you actually care a bit!

dulux · Joined: 24 Mar 2009 Posts: 9

It is expensive to run a call centre and this is a free site, and it is very time consuming to answer individual queries. What I would like to see is the feedback drawn into broad categories, and feedback given say monthly. That could be feasible.

dulux · Joined: 24 Mar 2009 Posts: 9

and why is this ad still in the thank you section?!

http://www.gumtree.com/london/32/36377532.html

info@epcenergysolutions.c · Joined: 03 Apr 2009 Posts: 1

please please please get in touch with me regarding an ad i am trying to post on gumtree edinburgh ref: 36850758. you have taken payment for this featured ad and i just want to place it in the correct section.

_nutter_ · Joined: 12 Jun 2007 Posts: 1049 Location: London NW

dulux · Joined: 24 Mar 2009 Posts: 9

dicky_21 · Joined: 14 Apr 2009 Posts: 25 Location: London

I think Gumtree should be limited to uk IP's. Although im sure scammers may bypass the system im also sure it would cut down the amount of scammers on here by a significant amount.

Also maybe a helpline would be an improvement but to be honest every time i have emailed, i have received a reply the same day and thats good enough for me.

Rich

deisel · Joined: 21 Jan 2008 Posts: 71 Location: Sussex

http://forums.gumtree.com/viewtopic.php?t=318708&start=0&postdays=0&postorder=asc&highlight=

Can you make it better, do you care???????????

brumla · Joined: 21 Apr 2009 Posts: 2

WELL I PAID FOR MY ADS AND THEY DISSAPEAR IMMEDIATELY. THIS IS JUST MONEY LOUNDERING SYSTEM AND WE WILL NOW ACT NOT YA.

deisel · Joined: 21 Jan 2008 Posts: 71 Location: Sussex

Try contacting BBC Watchdog??? The more people who write to them the better chance they will pay attention...........

montyzuma · Community Moderator Joined: 25 Jul 2007 Posts: 7027

comment from a landlord site

Gumtree [Visit site]
Urgh, is all i can say, this is a horrible looking site, it looks like a badly home made directory site. It is free but then it would have to be. Searching is a nightmare you end up round in circles, c'mon guys charge a bit of money and make a decent job of the site! There is a fair bit on this site but it is hard work on the eyes, it only gets a star because it's free!

bobby-b · Joined: 22 Apr 2009 Posts: 169

if the moderators actually checked the adds more often an took action...reported add hours ago and its still going (illegal tobacco/cigarettes/dundee) then the site would be better.

realgsa · Joined: 02 Jun 2008 Posts: 24 Location: East London

dont charge people putting legit ads up, just because they have more than 5 ads or so.

bobby-b · Joined: 22 Apr 2009 Posts: 169

how about the admins actually checking the adds...an responding to reports?????

bigP · Joined: 05 May 2009 Posts: 1

hello, a suggestion for the reply email service on the job reply forms: when the advertiser chooses not to show email. you can only attach one file to the reply message. could GUMTREE make it more than just one. I tried to attach a copy of my CV and a photo and i could only do one. cheers

JulsKean · Joined: 06 May 2009 Posts: 1

Please could you let me know why London jobs section has

Job Training & Open Days
Student & Graduate
Voluntary Work

and I believe a Media related section.

and Cardiff does not possess the same options on its home page please?

I would like to see these options installed if possible as I would like to use these areas. I believe they are also needed in Cardiff Gumtree. Thank you.

ruairi · Joined: 05 May 2009 Posts: 2

Hi I use the gumtree site for buying and selling I would love to see a section in Belfast for: Farm, Plant and machinery is this possible to put in...??????

johnmac11 · Joined: 12 May 2009 Posts: 1 Location: EDINBURGH

Why oh Why have you changed the way ads are viewed. The new way today (12-5-09) is terrible. You now have to keep checking if you have scrolled down to yesterdays ads. Not much use when you use it everyday to look for things. Please bring back the old way.